Noesis limited warranty.Download as PDF
NOESIS is committed to you as the original purchaser that all NOESIS products purchased will be free from defects in materials and workmanship when used under normal conditions. For NOESIS Robots we offer 2 years warranty to the products and 1 year to the batteries from the original product purchase date.
For CERTIFIED Refurbished NOESIS Robots: NOESIS warrants to you (the original purchaser), that NOESIS product you purchased will be free from defects in materials and workmanship when used under normal conditions for 6 months from the product purchase date.
Note: The above warranty is limited to the country in which the product was purchased.
This Limited Warranty is subject to the following conditions:
- The product has not been misused, abused, neglected, altered, modified, or repaired by anyone other than an NOESIS authorized service provider.
- The defect to the product has not resulted from the use of accessories or parts that are inappropriate for normal operation of the product or that are not designed for use with the product.
- The product has not been damaged by unauthorized or improper maintenance or handling or overload.
- The product has not been damaged by being subjected to excessive wear and tear.
- The product has not been used for commercial, trade or rental purposes.
- The product has not sustained damage through contact with foreign objects, damaging chemicals or substances, or accidents.
- The product has not sustained damage resulting from operation or maintenance not in accordance with the owner’s manual and operating instructions or not damaged by accident, fire, water, lightning or other natural factors.
Failure to meet the above conditions will void this limited warranty.
Your limited warranty does not cover:
- Components, consumables, product accessories intended to wear with use, including but not limited to brushes, cleaning pads.
- Shipping for warranty repair.
- Rental of replacement equipment during the repair period.
- Repairs performed by anyone other than a NOESIS authorized service center.
For warranty claims, please contact the NOESIS Helpline at 855-813-8377. You may also email us about a warranty claim at email@example.com or initiate a service claim through the NOESIS APP. If your NOESIS product requires warranty repair, proof of purchase will be necessary. Please keep a record of this transaction. We may require the product to be returned to us or sent to an authorized service center, along with all original equipment, including battery, charger, and base station.
If your request for a warranty service is received by us within the limited warranty period, we guarantee to do one of the following:
- Repair the product,
- Replace the product with a product that is new, or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or
- Exchange the product with a product that is a new and upgraded model, and which has at least equivalent or upgraded functionality compared to the original product. When repairing or replacing the product, we may use products or parts that are new, equivalent to new or re-conditioned.
Parts repaired or replaced during the product warranty period are warranted for 6 months from the date of repair or replacement.
To better assist with product support and warranty service, please register your product online at NOESIS website (noesisrobotics.com).
This limited warranty does not replace but is in addition to your statutory rights. Any implied warranties, including, without limitation, implied warranties of merchantability and implied warranties of fitness for a particular purpose, are limited in duration to the applicable warranty period described above. In states which do not allow limitations on how long an implied warranty lasts, the above limitation may not apply to you. In no event shall we be liable for incidental or consequential damages. In states which do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. This warranty does not apply to accessories supplied with the product. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement products will be covered by the limited warranty for the balance of the original product’s warranty period from the date of the original purchase.
30 Days Satisfaction Guarantee: If you are not completely satisfied with the performance of your NOESIS robot, simply return it within 30 days of the date of purchase in its original packaging complete as purchased, including all accessories and any items provided free of charge to the point of purchase for a full refund or exchange. A valid receipt that displays the date and place of purchase will be required.